Additional Information

Project Minimum

There is a minimum per file charge of $1.50.

Turn-Around

We are proud of our rapid turnaround to service your immediate needs. We offer Designated Rush*, Same Day Turnaround* and Non-Rush:

• Designated Rush Files
  Depending on file size, a typical Designated Rush File will be returned to you within a 2-to-3 hour window. Rush files are billed at the rate of $.015 per word. [Multi-speaker and specialized audio may be billed at a higher rate.]
• Standard Same Day Turnaround
  A typical file will be returned to you the same day. [Depending upon project size, additional time may be required.]
• Standard Non- Rush Files
  Standard Non-Rush files will be returned within 24 hours.
• Special Projects/Off-Hour Files
  Special projects and off-hour files may be billed at an additional $.0025/word.

Keep in mind, if recordings are distorted (background noise, muffled, foreign speakers, etc.), are more time intensive or additional Adminstrative Services requests are made, the turnaround time may take longer and additional charges may be incurred. Multi-speaker files have a standard 1 week turnaround, unless otherwise designated.

* File Designation is established when you become a CyberDictate client. If not specified, all files will be considered Standard Non-Rush.

Transcription Specifications

• Total number of words is calculated in accordance with a standardized typist test formula, by calculating total characters including spaces, then dividing by 5.
• Toll Free Telephone Dictation available to Continental US ONLY; Alaska and Hawaii callers will incur additional long distance charges.

Administrative Services

Administrative Services are offered on documents to include anything other than straight transcription from an audio source. This may include, but is not limited to, transcribing from a hard copy (.jpg, etc.), utilizing preformatted templates, Excel spreadsheets, etc.

Online Payment Option

In addition to standard hard checks, CyberDictate offers the option of online payments. This is offered to clients who prefer to pay by credit card/debit, for a nominal 3% fee from the invoice total, using our Paypal option located under Client Resources. Preferences are given at the time your account is established. Same will be included on your invoice.

International Clients

Please note that we no longer provide our services to International Clients.